Terms & Condition Policy

Welcome to the Jawabu Kenya website. These Terms and Conditions govern your access to and use of the Jawabu Kenya website, products, services and information. By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please discontinue use of the website. 1. About Jawabu Kenya Jawabu Kenya provides technology, software development, ICT consultancy, core banking, financial technology, system integration, implementation, migration, support and digital transformation solutions to businesses and institutions. Our solutions may include, but are not limited to: Jawabu Core Banking System SACCO and MFI Management Solutions Financial Management Systems Insurance Management Solutions Human Resource Management Systems School Management Systems Custom Software Development Mobile and Web Applications API and System Integration Data Migration and System Implementation ICT Support and Outsourcing 2. Use of the Website You agree to use this website only for lawful purposes. You must not: Use the website for fraudulent or unlawful activities. Attempt to gain unauthorized access to our systems. Introduce malicious software, viruses or harmful code. Copy, reproduce or distribute our proprietary content without permission. Interfere with the operation or security of the website. Misrepresent your identity or affiliation with an organization. Jawabu Kenya reserves the right to restrict or terminate access where misuse of the website is suspected. 3. Intellectual Property Unless otherwise stated, all content on this website belongs to Jawabu Kenya or its licensors. This includes: Logos and trademarks Software concepts and descriptions Website design Text and written content Graphics and images Product names Documentation Videos and presentations You may not reproduce, modify, distribute, sell or commercially exploit our intellectual property without prior written authorization. 4. Software and Services Information presented on this website about our software and services is provided for general information and demonstration purposes. Actual functionality, features, pricing, implementation timelines and specifications may vary depending on: Client requirements System configuration Customization Third-party integrations Regulatory requirements Infrastructure and hosting arrangements A formal quotation, proposal, contract, Statement of Work or Service Level Agreement may be required before services are provided. 5. Third-Party Services Our solutions may integrate with third-party services including banks, mobile money providers, payment platforms, cloud providers, telecommunications providers and other technology platforms. Jawabu Kenya is not responsible for interruptions, failures, changes or limitations caused by third-party providers. 6. Pricing and Quotations Any prices displayed or communicated through the website are subject to change unless expressly stated otherwise. Formal pricing shall be confirmed through an official quotation or commercial agreement issued by Jawabu Kenya. 7. Website Availability We aim to keep the website available and secure. However, we do not guarantee that the website will always be available, uninterrupted or error-free. The website may occasionally be unavailable because of: Maintenance Technical upgrades Hosting problems Network interruptions Cybersecurity incidents Third-party service interruptions Circumstances beyond our reasonable control 8. Disclaimer Information on this website is provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure that information is accurate and current, Jawabu Kenya does not guarantee that all information will always be complete, accurate, current or free from errors. 9. Limitation of Liability To the extent permitted by applicable law, Jawabu Kenya shall not be liable for indirect, incidental, special or consequential losses arising from the use of this website or reliance on information provided through it. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded under applicable Kenyan law. 10. Confidentiality Information provided to Jawabu Kenya through the website will be handled in accordance with our Privacy Policy and applicable data protection laws. Confidential business information relating to a potential project may additionally be protected through a separate confidentiality or non-disclosure agreement. 11. Links to Other Websites Our website may contain links to third-party websites. These links are provided for convenience and do not constitute endorsement of those websites. Jawabu Kenya is not responsible for the content, security or privacy practices of third-party websites. 12. Changes to These Terms Jawabu Kenya may update these Terms and Conditions from time to time. The updated version will be published on this website with a revised effective date. 13. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya. Any dispute arising in connection with these Terms shall, where applicable, be subject to the jurisdiction of the courts of Kenya. 14. Contact Us For questions concerning these Terms and Conditions, please contact: Jawabu Kenya Fortis Towers, Woodvale Grove Westlands, Nairobi, Kenya Email: cnkubitu@jawabukenya.co.ke Website: Jawabu Kenya PRIVACY POLICY Effective Date: 11 September 2026 At Jawabu Kenya, we respect your privacy and are committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, communicate with us or use our services. This policy is intended to comply with applicable Kenyan data protection requirements, including the Data Protection Act, 2019. The Act establishes requirements governing the processing of personal data and provides rights and remedies to data subjects. 1. Information We Collect Depending on how you interact with us, we may collect information such as: Contact Information Name Email address Telephone number Company or organization Job title or position Postal or physical address Business Information When you request our services, we may collect information relating to: Your organization Business requirements Project requirements Technology environment System requirements Implementation requirements Information necessary to prepare proposals or quotations Website Information We may automatically collect certain technical information, such as: IP address Browser type Device information Operating system Website pages visited Date and time of visits Referring websites General website usage information 2. How We Collect Information We may collect information when you: Complete a contact form. Request a quotation or demonstration. Contact us by email or telephone. Request technical or business information. Subscribe to communications. Enter into a business relationship with us. Use our software or services. Visit or interact with our website. 3. How We Use Your Information We may use personal information to: Respond to enquiries. Provide quotations and proposals. Schedule demonstrations. Deliver products and services. Provide technical support. Communicate with customers. Manage contracts and business relationships. Improve our products and services. Maintain website security. Conduct business administration. Meet legal and regulatory obligations. Send relevant business communications where permitted. The ODPC recognizes lawful bases including consent, performance of a contract, legal obligations and legitimate interests, depending on the circumstances of processing. 4. Marketing Communications Where appropriate, we may send information about Jawabu Kenya products, services, demonstrations, events and business updates. You may request that we stop sending marketing communications at any time. 5. Sharing of Personal Information We do not sell personal information. We may share information where reasonably necessary with: Authorized employees and representatives. Service providers and technology partners. Cloud hosting providers. Software and infrastructure providers. Professional advisers. Regulators or government authorities where legally required. Other parties where you have authorized or instructed us to do so. Where third parties process personal data on our behalf, we will take reasonable steps to require appropriate confidentiality and security protections. 6. Client Data Where Jawabu Kenya provides software or technology services to an organization, the organization may determine the purposes for which its users' personal data is processed. In such circumstances, Jawabu Kenya may act as a data processor or service provider, depending on the nature of the arrangement. Specific responsibilities may be further defined in the relevant contract, Data Processing Agreement or Service Level Agreement. 7. Data Security We take reasonable technical and organizational measures to protect personal information against: Unauthorized access Unauthorized disclosure Loss Misuse Alteration Destruction However, no internet transmission or electronic storage system can be guaranteed to be completely secure. 8. Data Retention We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required by law, contractual obligations, regulatory requirements or legitimate business purposes. The ODPC's guidance emphasizes retaining personal data only as long as necessary for the relevant purposes, subject to legal and regulatory requirements. 9. Your Data Protection Rights Subject to applicable law, you may have the right to: Be informed about how your personal data is being processed. Request access to your personal data. Request correction of inaccurate or misleading information. Request deletion of personal data where applicable. Object to certain processing. Request restriction of processing in applicable circumstances. Request portability of personal data where applicable. These rights are recognized within Kenya's data protection framework. 10. Exercising Your Rights To exercise your rights or ask questions about how we process your information, contact us using the details below. Email: cnkubitu@jawabukenya.co.ke Please provide sufficient information for us to understand and respond to your request. We may need to verify a requester's authority before releasing or modifying personal information. 11. Cookies Our website may use cookies and similar technologies to: Improve website functionality. Understand website usage. Remember preferences. Improve user experience. Monitor website performance. You may configure your browser to refuse or restrict cookies. Some website features may not function correctly if cookies are disabled. 12. International Data Transfers Some technology, hosting or cloud service providers may process information outside Kenya. Where personal information is transferred outside Kenya, Jawabu Kenya will seek to apply appropriate safeguards and comply with applicable data protection requirements. Kenyan data protection principles address transfers outside Kenya and require appropriate safeguards or applicable consent/legal basis. 13. Children's Privacy Our website is primarily intended for businesses, institutions and adult users. We do not knowingly collect children's personal information through the website for purposes unrelated to our services. 14. Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those websites. 15. Data Breaches If a personal data breach occurs, Jawabu Kenya will assess and respond to the incident in accordance with applicable legal and regulatory requirements. Where notification is required, we will take appropriate steps to notify relevant parties and/or authorities within the applicable timelines. The ODPC provides mechanisms for data breach reporting and complaints under Kenya's data protection framework. 16. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or data processing practices. The latest version will always be published on this website with its effective date. 17. Contact Us For privacy questions, requests or concerns, please contact: Jawabu Kenya Fortis Towers, Woodvale Grove Westlands, Nairobi, Kenya personalize and automate their tasks based on their own preferences and work style. That means less training and development time, a rapid return on investment, and, most importantly, significant productivity gains throughout the organization.